Sales Executives / Account Managers / Customer Service
Certificate III Wholesale Operations
Increase your company profits and gain the competitive edge with better customer relations.
Are you capitalising on your current employee’s skills?
Companies throughout Australia are taking advantage of this new and exciting opportunity to ensure their competitive advantage, improve new and existing customer relations and increase company profits.
Which employees would benefit from these new skills?
Any person involved with the sales of products or services and or customer contact.
- Sales Representative
- Account Manager
- Sales Assistant
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- Sales Branch Manager
- Customer Service
- Merchandiser
| What would it mean to your company if more employees were meeting their sales targets?
One of the areas that Choice Training Solutions specialise in is sales and customer service; with the latest training techniques let CTS help you over achieve your company targets.
All training occurs in the workplace for 1 to 2 hours every 3 to 4 weeks for approximately 9 to 10 sessions. Each trainee has up to 24 months to complete all training.
Benefits to your Company:
- Government Funded
- Increase in Profits
- Greater Range of Products Sold
- Increased Customer Satisfaction
- Decrease Client Debts
- Improved Territory Management
- Increase in Achieving Targets
- Increase in Referrals
- Improved Account Management
- Improved Analytical Procedures
- Computer Efficiency
- More Professional Employee
- Minimal Downtime for Training
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- Competitive Advantage
- Latest Sales Skills
- Customer Management
- Improved Product Distribution
- OH&S Training
- Improved Time Management
- Improved Customer Relations
- Improved Marketing Strategies
- Client Financial Risk Assessment
- Staff Retention
- More Efficient Employee
- Formal Training
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Benefits to Employees:
- Nationally Accredited Qualification
- Training Done on the Job
- Improved Sales Skills
- Increased Job Satisfaction
- Improved Industry Knowledge
- No Cost
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- Improved Results
- Increase in Commission
- Increased Knowledge of Market
- Industry Sales Leader
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Sales Executives / Account Managers / Customer Service
Certificate III Wholesale Operations
11 Core Units – The following 11 units are compulsory units.
- Access Product and Service Performance Data
- Sell Products and Services to Business Customers
- Build Sales Relationships
- Use Computers as Part of Business and E-commerce
- Confirm Wholesale Business Practices
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- Maintain Business to Business Relationships
- Comply with Legislative Requirements Impacting Business Activities
- Communicate in the Workplace
- Perform Routine Housekeeping Duties
- Apply Safe Working Practices
- Work Effectively in a Retail Environment
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Electives – Please select 7 electives to create your Training Package.
- Administer Supply into a Business
- Process Product and Service Data
- Analyse and Achieve Sales Targets
- Manage Debtor Processes
- Interact with Customers
- Co-ordinate Work Teams
- Produce Financial Reports
- Minimise Theft
- Maintain Store Security
- Merchandise Products
- Co-ordinate Housekeeping
- Manage Sales and Service Delivery
- Control Store Security/Loss
- Manage Store Facilities
- Initiate and Implement Change
- Recruit and Select Personnel
- Co-ordinate Sales Performance
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- Monitor Inventory Capacity to Meet Demand
- Implement Advertising & Promotional Activities
- Build Sales of Branded Products
- Optimise Customer and Territory Coverage
- Co-ordinate Interaction with Customers
- Maintain Employee Relations
- Perform Stock Control Procedures
- Maintain Store Safety
- Apply Store Security Systems and Procedures
- Co-ordinate Merchandise Presentation
- Manage Merchandise and Store Presentation
- Provide a Safe Working Environment
- Control Inventory
- Set Strategic Plans
- Administer Human Resources Policy
- Lead and Manage People
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