| Certificate IV Administration TDT41102
Certificate One– Please Select 7 Units
- Work effectively with others
- Follow ohs procedures
- Carry out workplace calculations
- Conduct housekeeping activities
- Apply customer service skills
- Participate in basic workplace communication
- Shift a load using manually operated equipment
- Shift materials safely using manual handling methods
- Complete workplace orientation/induction procedures
Certificate Two – Please Select 7 Units
- Address customer needs
- Deal with customer feedback
- Participate in stocktakes
- Apply keyboard skills
- Work in a socially diverse environment
- Meet customer needs and expectations
- Apply quality procedures
- Complete routine administrative tasks
- Use infotechnology devices and computer applications in the workplace
- Use product knowledge to complete work operations
Certificate Three– Please Select 7 Units
- Complete receival/despatch documentation
- Use inventory systems to organise stock control
- Apply product knowledge to organsie work operations
- Organise despatch operations
- Organise receival operations
- Coordinate stocktakes
- Organise warehouse records operations
- Control and order stock
- Organise personal work priorities
- Deliver and monitor a service to customers
- Prepare workplace documents
- Organise occupational health and safety procedures in the workplace
- Lead a work team or group
- Process customer complaints
- Apply quality services
- Conduct induction process
- Process workplace documentation
Certificate IV Administration TDT41102
Certificate Four Units – please select 7 units:
- Check and evaluate records and documentation
- Regulate temperature controlled stock
- Assess and monitor optimum stock levels
- Consolidate freight
- Organise transport of freight or goods
- Drive multi combination vehicles
- Collect, present and analyse workplace data and information
- Apply workplace statistics
- Implement and coordinate emergency accident procedures
- Develop and maintain a safe workplace
- Organise transport workload
- Facilitate work teams
- Market services and products to clients
- Service freight customers
- Develop freight customers
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- Apply conflict grievance resolution strategies
- Organise personal work priorities and development
- Assess and confirm customer transport requirements
- Implement equal employment equity strategies
- Develop rosters
- Apply and amend rosters
- Develop plans to meet customer and organisational needs
- Facilitate and capitalise on change in the workplace
- Manage workplace information
- Co-ordinate stocktakes
- Develop & maintain a safe workplace
- Co-ordinate quality customer service
- Manage workplace information
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