Workers in this occupational group work primarily in residential facilities under direct or regular supervision within clearly defined organisational guidelines and service plans.

This qualification is suitable for the following occupations

Laundry Leading Hand Senior Cleaner

Senior Kitchen Hand Maintenance Supervisor

Choice Training Solutions believe that a highly skilled and motivated workforce can achieve savings and be more efficient through our programs. Choice Training Solutions are offering highly skilled trainers and managers with many years of experience in Health and Community Care who has designed practical programs and workplace based training modules to meet the pressure of your industry.

Program Objectives:

Programs are designed to build & sharpen critical skills & knowledge required to positively impact on the outcomes of your business.

Some of the outcomes from Certificate III Health Support Services:           

• Measurable improvement against key organisational performance measures.
• Apply solutions to a defined range of unpredictable problems
• Take responsibility for your own outputs in relation to specific quality standards.
• Increased motivation through the use of real, action-based projects within the workplace.
• A safer and more productive workplace.
• Development of a team based culture.
• Introduction of continuous improvement tools within existing systems.
• Development of a sustainable learning environment.

Customer satisfaction and results is the primary aim of the Choice Training Solutions session modules:

• Are completed on the job in an agreed timeframe and format.
• Recognise prior learning and experience.
• Focus upon what needs to be learned.
• Are contextualised to meet business needs.

HLT 32807 CERTIFICATE III IN HEALTH SUPPORT SERVICES

15 Competency Units are required for award of this qualification.

Compulsory Units: 4 Compulsory Units

• Communicate and Work Effectively in health
• Comply with infection control policies and procedures in health work
• Participate in the OHS process
• Contribute to effective workplace relationships

Elective Units: 11 electives must be chosen to create the training package.

As this qualification can be used in a number of vocational areas, the elective competencies have been grouped into the following:

Cleaning Electives

Food services electives

Plan and evaluate meals and menus to meet recommended dietary guidelines Follow basic food safety practices Oversee the day-to-day implementation of food safety in the workplace Apply and monitor food safety requirements Develop food safety programs Conduct food safety audits Prepare foods suitable for a range of food service settings Prepare foods according to dietary and cultural needs

Grounds maintenance electives

Implement a grassed area maintenance program Establish turf Implement propagation plan Control weeds Control plant pests, diseases and disorders Prepare and apply chemicals Transport, handle and store chemicals

Laundry Electives

Plan and implement production within a work team Participate in production planning process Perform tasks to support production Perform test/inspection to check product quality Coordinate and process products for storage or dispatch Coordinate work of team/section Perform minor maintenance Coordinate production Control production

Benefits to your company:

Managed BY health care professionals FOR health care professionals. Government funded Nationally recognized qualification for your staff Minimum qualification for care staff Contributes to AGPAL and Aged Care Accreditation Standards All training completed on-site at your workplace Training tailored to your facility, incorporating the facilities policy and procedures Minimal interruption to daily work routine whilst training “Up-skilling” of staff Stream lining of staff’s knowledge base Improved customer service for your residents and their families Safer work environment for you and your staff You will be provided with a CTS appointed account manager All training is conducted by health care professional

Benefits to your employees:

Nationally Recognised Qualification Opportunity to gain minimum qualification, required for working within the aged care/community setting Training completed in work time Increased job satisfaction Increased knowledge base Consolidation of skills learnt on the job Safer working environment No cost Greater career prospects

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