What does an efficient distribution centre office mean to your company?

Is your administration team working efficiently and effectively?

Companies throughout Australia are taking advantage of this new and exciting opportunity to ensure their distribution centre office is running at 100% and is meeting all national legislations and requirements. This qualification is becoming an industry and job role standard, can you afford for your supervisors to not have this certification?

Which employees would benefit from these new skills?

Any employee whom works in an office or administration role for a company with a distribution centre, manufacturing plant or whom has transport employees.

• Office Employee
• Administration Employee
• Warehouse Clerk
• Office Supervisor
• Data Entry Employee
• Warehouse Manager                    

What would a 20% to 30% increase in efficiency and productivity mean to your office?

One of the areas that Choice Training Solutions specialise in is Industrial Employee and Business Management training; with the latest training techniques let CTS help you improve your office productivity.

All training occurs in the workplace for 1 to 2 hours every 3 to 4 weeks for approximately 11 to 12 sessions. Each trainee has up to 24 months to complete all training.

Benefits to your Company:

Decrease in Employee Errors Industry Ideas Innovation Accurate Driver Logs Improved Computer Skills Accurate Warehouse Information Industry Regulation Authorised Improved Customer Relations Accurate Information on Stock Increase in Profits Greater Industry Knowledge Decrease Workplace Injuries More Efficient Warehouse Organised Office Procedures

Effective Use of Communication Systems Effective Use of Technology Systems Manual Handling Techniques Happier Clients OH&S Procedures & Trained More Efficient Stock Take Improved Workplace Communication Staff Retention will Increase Customised induction process More Efficient Document Processes Improved Workplace Communication

Benefits to Employees:

Nationally Accredited Qualification Training done on the Job Increased Job Satisfaction Latest Skill Training

Improved Results No cost Greater Career Opportunities Greater Understanding of Warehouse

Certificate One – Please Select 7 Units

• Work effectively with others
• Follow ohs procedures
• Carry out workplace calculations             
• Conduct housekeeping activities                        
• Apply customer service skills                            
• Participate in basic workplace communication
• Shift a load using manually operated equipment
• Shift materials safely using manual handling methods
• Complete workplace orientation/induction procedures

Certificate Two – Please Select 7 Units

• Address customer needs
• Deal with customer feedback
• Participate in stocktakes
• Apply keyboard skills                            
• Work in a socially diverse environment               
• Meet customer needs and expectations              
• Apply quality procedures
• Complete routine administrative tasks
• Use infotechnology devices and computer applications in the workplace
• Use product knowledge to complete work operations 

Certificate Three – Please Select 7 Units

• Complete receival/despatch documentation
• Use inventory systems to organise stock control
• Apply product knowledge to organsie work operations
• Organise despatch operations
• Organise receival operations
• Coordinate stocktakes
• Organise warehouse records operations
• Control and order stock 
• Organise personal work priorities
• Deliver and monitor a service to customers
• Prepare workplace documents 
• Organise occupational health and safety procedures in the workplace
• Lead a work team or group
• Process customer complaints
• Apply quality services
• Conduct induction process
• Process workplace documentation

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